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| Hardcover ISBN: | 978-0-8218-1991-3 |
| Product Code: | FIC/28 |
| List Price: | $103.00 |
| MAA Member Price: | $92.70 |
| AMS Member Price: | $82.40 |
| eBook ISBN: | 978-1-4704-3052-8 |
| Product Code: | FIC/28.E |
| List Price: | $97.00 |
| MAA Member Price: | $87.30 |
| AMS Member Price: | $77.60 |
| Hardcover ISBN: | 978-0-8218-1991-3 |
| eBook ISBN: | 978-1-4704-3052-8 |
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Book DetailsFields Institute CommunicationsVolume: 28; 2000; 200 ppMSC: Primary 60; 90
This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled ”Stability and Load Balancing of a Network of Call Centres” and “Traffic and Performance".
The call center industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call center. While this was the motivating application, many of the papers are also applicable to more general distributed queueing networks.
The second part of the volume discusses the characterization of traffic streams and how to estimate their impact on the performance of a queueing system. The performance of queues under worst-case traffic flows or flows with long bursts is treated. These studies are motivated by questions about buffer dimensioning and call admission control in ATM or IP networks.
This volume will serve researchers as a comprehensive, state-of-the-art reference source on developments in this rapidly expanding field.
Titles in this series are co-published with the Fields Institute for Research in Mathematical Sciences (Toronto, Ontario, Canada).
ReadershipGraduate students and research mathematicians interested in operations research, mathematical programming, and management science.
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Table of Contents
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Chapters
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A. Ward and W. Whitt — Predicting response times in processor-sharing queues
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D. Stanford and W. Grassmann — Bilingual server call centres
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R. Williams — On dynamic scheduling of a parallel server system with complete resource pooling
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Y. Teh — Dynamic scheduling for queueing networks derived from discrete-review policies
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S. Turner — Large derviations for join the shorter queue
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D. McDonald and S. Turner — Comparing load balancing algorithms for distributed queueing networks
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P. Glynn and A. Zeevi — Estimating tail probabilities in queues via extremal statistics
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G. Kesidis and T. Konstantopoulos — Extremal traffic and worst-case performance for queues with shaped arrivals
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D. Daley and R. Vesilo — Long range dependence of inputs and outputs of some classical queues
-
S. Grishechkin, M. Devetsikiotis, I. Lambadaris and C. Hobbs — On ‘catastrophic’ behavior of queueing networks
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RequestsReview Copy – for publishers of book reviewsAccessibility – to request an alternate format of an AMS title
- Book Details
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This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled ”Stability and Load Balancing of a Network of Call Centres” and “Traffic and Performance".
The call center industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call center. While this was the motivating application, many of the papers are also applicable to more general distributed queueing networks.
The second part of the volume discusses the characterization of traffic streams and how to estimate their impact on the performance of a queueing system. The performance of queues under worst-case traffic flows or flows with long bursts is treated. These studies are motivated by questions about buffer dimensioning and call admission control in ATM or IP networks.
This volume will serve researchers as a comprehensive, state-of-the-art reference source on developments in this rapidly expanding field.
Titles in this series are co-published with the Fields Institute for Research in Mathematical Sciences (Toronto, Ontario, Canada).
Graduate students and research mathematicians interested in operations research, mathematical programming, and management science.
-
Chapters
-
A. Ward and W. Whitt — Predicting response times in processor-sharing queues
-
D. Stanford and W. Grassmann — Bilingual server call centres
-
R. Williams — On dynamic scheduling of a parallel server system with complete resource pooling
-
Y. Teh — Dynamic scheduling for queueing networks derived from discrete-review policies
-
S. Turner — Large derviations for join the shorter queue
-
D. McDonald and S. Turner — Comparing load balancing algorithms for distributed queueing networks
-
P. Glynn and A. Zeevi — Estimating tail probabilities in queues via extremal statistics
-
G. Kesidis and T. Konstantopoulos — Extremal traffic and worst-case performance for queues with shaped arrivals
-
D. Daley and R. Vesilo — Long range dependence of inputs and outputs of some classical queues
-
S. Grishechkin, M. Devetsikiotis, I. Lambadaris and C. Hobbs — On ‘catastrophic’ behavior of queueing networks
